Policies

Refund & Cancellation Policy

Last updated 22 September 2026 · Arun Singh, trading as Andaman Go

Andaman Go is a booking platform. The activity, sailing, meal, vehicle or ride is supplied by an independent operator; we take the booking, hold the payment and issue the ticket. This page sets out what happens to your money when a booking does not go ahead.

1. When you cancel

You can cancel a booking yourself from My Bookings. What comes back depends on how you paid and how much notice you give.

Paid in full, more than 24 hours before the start: 50% of the amount paid online is refunded.
Paid in full, within 24 hours of the start: No refund. The operator has held capacity that can no longer be resold.
Paid a deposit: The deposit is not refunded, at any notice — it's the service commission collected at checkout, which you chose to pay upfront to hold the booking, settling the balance in person.
Cabs: The amount you paid Andaman Go online — the service commission collected at checkout, or more — is not refunded, at any notice. Anything still owed to the driver is simply not collected. If you paid the whole fare online, the paid-in-full rules above apply to it.
Stays & homestays: The amount you paid Andaman Go online — the service commission collected at checkout, or more — is not refunded, at any notice. Anything still owed to the property is simply not collected. If you paid the whole stay online, the paid-in-full rules above apply to it.

2. When the operator cancels

You are made whole. The entire amount paid online is refunded, whatever the notice and whether you paid a deposit or in full. The same applies when Andaman Go cancels a booking on an operator's behalf — for example when an operator has become unreachable.

3. Weather

Water activities and ferry sailings are called off by the operator or by the harbour authority, not by you and not by us. A weather cancellation is treated as an operator cancellation: a full refund of what you paid online. If you decide not to go on a day the operator is still sailing, section 1 applies instead.

4. How refunds reach you

To the original payment method, through Razorpay, within 5 to 7 business days of approval. We do not refund to a different account, and we do not refund in cash.

5. No-shows

If you do not arrive and did not cancel, the booking is treated as a no-show and section 1's inside-24-hours rule applies. If you are running late, message the operator from the booking — most will hold a place if they know.

6. Disputes

If you think a refund has been calculated wrongly, write to us with your booking reference before raising a chargeback. We would rather fix it directly, and we can usually do it the same day.

Questions about a specific booking: support@andamango.in or +91 94760 33302, quoting your booking reference. 9:00 – 19:00 IST, all days.