Back to andamango.in

Policies

Service Delivery Policy

Last updated 6 September 2026 · Arun Singh, trading as Andaman Go

Nothing is shipped. Andaman Go sells bookings for services delivered in person in the Andaman & Nicobar Islands. There are no physical goods, no courier, no delivery charge and no tracking number. This page explains what you receive instead, and when.

1. What you receive, and how fast

Booking placed
Confirmed on the screen straight away, with a reference code. Nothing is held for review and no operator has to accept it first.
QR ticket issued
Immediately, in the same moment. It appears in My Bookings in the app and is emailed to the address on the booking. No physical ticket is posted.
Operator is notified
The booking lands in the operator's partner app against the slot you chose, with the capacity already taken off their availability.
Service delivered
On the date and at the time you booked, at the operator's location. The operator scans your QR ticket on arrival, and that scan is what records delivery.

2. Where services are delivered

In the Andaman & Nicobar Islands only — principally Sri Vijaya Puram (Port Blair), Swaraj Dweep (Havelock) and Shaheed Dweep (Neil). Each listing shows the island and the operator's address, and a confirmed booking carries a map link to the exact meeting point. We do not deliver anything outside the islands.

3. What “delivered” means for each category

  • Activities — You are checked in at the dive shop or jetty at the booked slot.
  • Ferries — You board the sailing you booked. Carry photo ID; it is required at the jetty.
  • Dining — The table is held for you at the booked time.
  • Scooter rentals — The vehicle is handed over at the shop for the days booked, against a valid driving licence.
  • Cabs — The driver meets you at the agreed pickup point.
  • Events & trips — You are checked in at the start; multi-day trips are delivered across the dates shown on the booking.

4. If the ticket does not arrive

Check My Bookings in the app first — the ticket lives there whether or not the email lands. If it is missing from both, write to support@andamango.in or call +91 94760 33302 with your reference code and we will reissue it. A missing email never means a missing booking.

5. If the service is not delivered

If the operator cancels, does not turn up, or the activity is called off for weather or sea conditions, the full amount you paid online is refunded — see the Refund & Cancellation Policy. If you do not turn up, that policy's no-show rules apply instead.

support@andamango.in · +91 94760 33302 · Near Ayush Store, South Point, Sri Vijaya Puram, South Andaman, Andaman & Nicobar Islands 744106, India. We reply within one working day, IST.