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Terms & Conditions

Last updated 22 September 2026 · Arun Singh, trading as Andaman Go

By creating an account or making a booking on andamango.in you agree to these terms. Read them with the Refund & Cancellation Policy, the Privacy Policy and the Service Delivery Policy — together they are the whole agreement between you and us.

1. Who you are dealing with

andamango.in is operated by Arun Singh, an individual proprietor trading as Andaman Go, of Near Ayush Store, South Point, Sri Vijaya Puram, South Andaman, Andaman & Nicobar Islands 744106, India. In these terms “we”, “us” and “Andaman Go” mean that business; “you” means the person making the booking.

2. What Andaman Go is, and is not

Andaman Go is a booking platform. The dive, the sailing, the meal, the vehicle and the ride are supplied by independent operators who run their own businesses on these islands. We take the booking, hold the payment, issue the ticket and record delivery. We do not operate boats, drive vehicles, guide dives or cook food.

So there are two relationships, and it matters which is which: the contract for the service itself is between you and the operator. Our contract with you is for the booking, the payment and the ticket — and for dealing fairly with you when something goes wrong.

3. Your account

You can browse and book without creating an account; the app gives your browser an anonymous identity so a booking has a genuine owner. Creating an account attaches your email or phone number to that same identity, so bookings you already made come with you.

  • You are responsible for bookings made from your account or session, and for the accuracy of the contact details you give us — that is where the ticket goes.
  • Clearing your browser's cookies before attaching an email or phone number can leave earlier bookings unreachable from that device. Your booking reference always works; keep it.
  • You must be old enough to enter a contract under Indian law to book. Some operators set their own minimum ages for their activities.

4. Booking and confirmation

  • You choose the operator and the slot. A booking is never silently moved to a different operator.
  • Confirmation is immediate. There is no waiting for an operator to accept — the moment the booking goes through, it is confirmed and your QR ticket and reference code are issued.
  • Availability shown is the operator's own remaining capacity at the moment you look. Two people can reach for the last seat; the booking that completes first gets it.
  • An operator can still cancel a confirmed booking afterwards — bad weather, a boat out of service, a vehicle off the road. Where that happens the full amount you paid online is refunded.

5. Prices and payment

  • Prices are set by the operator and shown in Indian Rupees. We do not mark up the operator's price to you; we are paid a commission by the operator on what they sell.
  • Depending on the category you may pay the full amount online, or a deposit online with the balance paid to the operator in person — the deposit is that operator's own agreed service commission, so this is at least Andaman Go's commission for that specific operator, not a fixed platform-wide figure. For a cab, you pay at least Andaman Go's service commission for that operator online at checkout and pay the rest of the fare directly to the driver; you can also choose to pay the whole fare online. For a stay or homestay, you pay at least Andaman Go's service commission for that property online at checkout and pay the rest to the property at check-in; you can also choose to pay the whole stay online, in which case Andaman Go settles the host's share on a weekly cycle.
  • Online payments are processed by Razorpay. We do not see or store your card, UPI or bank credentials.
  • Anything payable in person — a balance, a security deposit on a rented vehicle, fuel, extras — is between you and the operator.

6. Delivering the service, and the scan

Arrive at the operator's location at the booked time with your QR ticket or your reference code. The operator scans it in their own partner app, and that scan is what records the service as delivered. If you do not turn up, the booking is treated as a no-show and the Refund & Cancellation Policy applies.

7. Cancellations and refunds

Set out in full in the Refund & Cancellation Policy, which forms part of these terms. In short: what you get back depends on whether you paid in full or a deposit and how much notice you gave, and when the operator cancels — including for weather — you are made whole.

8. What we ask of you

  • Give correct contact details, and the correct number of people.
  • Carry photo ID where the operator or the authorities require it — ferries and vehicle rental in particular.
  • Hold a valid driving licence for the class of vehicle before renting a self-drive scooter or bike, and wear a helmet.
  • Declare medical conditions that affect a water activity when the operator asks. Diving and sea walks carry inherent risk, and the operator's safety instructions are not optional.
  • Do not book on someone else's card, resell tickets, or attempt to reuse or forge a QR code.

9. Operators on the platform

Every business on Andaman Go registered itself, supplied a licence document, and had that document reviewed by a person here before its listings went live. That is a check on who they are, not supervision of how they run each trip. We can suspend a business at any time, and when we do its listings stop being bookable immediately.

10. Reviews

You can rate an operator only after they have scanned your ticket. We may remove a review that is abusive, defamatory, contains personal information about someone else, or is not about a service that was actually delivered. We do not edit ratings to flatter an operator and we do not sell placement.

11. Liability

  • The operator is responsible for the service they provide, including its safety, its licensing and its insurance.
  • Our liability to you in connection with a booking is limited to the amount you paid through Andaman Go for that booking.
  • We are not liable for weather, sea conditions, harbour or administration decisions, ferry rescheduling, road conditions, or anything else outside our reasonable control.
  • Nothing here excludes or limits liability that cannot be excluded or limited under Indian law, including for death or personal injury caused by negligence, or for fraud.

12. Suspension

We can suspend or close an account that abuses the platform, files fraudulent chargebacks, or puts an operator or another traveller at risk. Where we do, confirmed bookings already paid for are honoured or refunded.

13. Changes to these terms

We may update these terms. The version in force for a booking is the version published when the booking was made, and the date at the top of this page tells you when it last changed.

14. Governing law and jurisdiction

These terms, and any dispute arising out of them or out of a booking made through Andaman Go, are governed by the laws of India.

The courts at Sri Vijaya Puram (formerly Port Blair), South Andaman, have exclusive jurisdiction over any such dispute, and both you and we submit to it. The Andaman & Nicobar Islands fall within the territorial jurisdiction of the High Court at Calcutta, which sits locally as its Circuit Bench at Sri Vijaya Puram.

Two things this clause does not do. It does not stop either of us asking any court with the power to grant it for urgent interim relief. And it does not take away your right, as a consumer under the Consumer Protection Act, 2019, to bring a complaint before the consumer commission where you live or work — wherever in India that is.

15. Contact

support@andamango.in · +91 94760 33302 · Near Ayush Store, South Point, Sri Vijaya Puram, South Andaman, Andaman & Nicobar Islands 744106, India. Full details on the contact page.